Payments Training Hub
Payment processor PAYMENT OPERATIONS STARTED LIVE 01 Payment processor - company that runs the technology that moves ACTIVE 02 Payment gateway - online front door that collects card details QUEUED 03 Acquirer markup - margin the acquirer keeps for serving QUEUED 04 Total merchant service charge - EUR 0.91, so the merchant receives EUR QUEUED 05 Merchant - fee split may dispute a settlement QUEUED A payment processor is a company that runs the technology that moves card transactions between the parties, and most banks use a processor rather than building the whole system themselves. Step 1 of 5 Payment processor STARTED Payment processor company that runs the technology that ACTIVE Payment gateway online front door that collects card details QUEUED Acquirer markup margin the acquirer keeps for serving QUEUED Total merchant service charge EUR 0.91, so the merchant receives EUR QUEUED Merchant fee split may dispute a settlement QUEUED A payment processor is a company that runs the technology that moves card transactions between the parties, and most banks use a processor rather than building the whole system themselves.
Payment gateway PAYMENT OPERATIONS IN PROGRESS LIVE 01 Payment processor - company that runs the technology that moves DONE 02 Payment gateway - online front door that collects card details ACTIVE 03 Acquirer markup - margin the acquirer keeps for serving QUEUED 04 Total merchant service charge - EUR 0.91, so the merchant receives EUR QUEUED 05 Merchant - fee split may dispute a settlement QUEUED A payment gateway is the online front door that collects card details from a checkout page Step 2 of 5 Payment gateway IN PROGRESS Payment processor company that runs the technology that DONE Payment gateway online front door that collects card details ACTIVE Acquirer markup margin the acquirer keeps for serving QUEUED Total merchant service charge EUR 0.91, so the merchant receives EUR QUEUED Merchant fee split may dispute a settlement QUEUED A payment gateway is the online front door that collects card details from a checkout page
Acquirer markup PAYMENT OPERATIONS IN PROGRESS LIVE 01 Payment processor - company that runs the technology that moves DONE 02 Payment gateway - online front door that collects card details DONE 03 Acquirer markup - margin the acquirer keeps for serving ACTIVE 04 Total merchant service charge - EUR 0.91, so the merchant receives EUR QUEUED 05 Merchant - fee split may dispute a settlement QUEUED The acquirer markup is the margin the acquirer keeps for serving the merchant, providing the terminal or gateway, and taking the merchant risk. Step 3 of 5 Acquirer markup IN PROGRESS Payment processor company that runs the technology that DONE Payment gateway online front door that collects card details DONE Acquirer markup margin the acquirer keeps for serving ACTIVE Total merchant service charge EUR 0.91, so the merchant receives EUR QUEUED Merchant fee split may dispute a settlement QUEUED The acquirer markup is the margin the acquirer keeps for serving the merchant, providing the terminal or gateway, and taking the merchant risk.
Total merchant service charge PAYMENT OPERATIONS IN PROGRESS LIVE 01 Payment processor - company that runs the technology that moves DONE 02 Payment gateway - online front door that collects card details DONE 03 Acquirer markup - margin the acquirer keeps for serving DONE 04 Total merchant service charge - EUR 0.91, so the merchant receives EUR ACTIVE 05 Merchant - fee split may dispute a settlement QUEUED The total merchant service charge is EUR 0.91, so the merchant receives EUR 119.09 from a EUR 120 sale. Step 4 of 5 Total merchant service charge IN PROGRESS Payment processor company that runs the technology that DONE Payment gateway online front door that collects card details DONE Acquirer markup margin the acquirer keeps for serving DONE Total merchant service charge EUR 0.91, so the merchant receives EUR ACTIVE Merchant fee split may dispute a settlement QUEUED The total merchant service charge is EUR 0.91, so the merchant receives EUR 119.09 from a EUR 120 sale.
Merchant who does not understand PAYMENT OPERATIONS COMPLETE LIVE 01 Payment processor - company that runs the technology that moves DONE 02 Payment gateway - online front door that collects card details DONE 03 Acquirer markup - margin the acquirer keeps for serving DONE 04 Total merchant service charge - EUR 0.91, so the merchant receives EUR DONE 05 Merchant - fee split may dispute a settlement ACTIVE A merchant who does not understand the fee split may dispute a settlement that is EUR 0.91 short, so the settlement report must show the gross amount, each fee and the net amount. Step 5 of 5 Merchant who does not understand COMPLETE Payment processor company that runs the technology that DONE Payment gateway online front door that collects card details DONE Acquirer markup margin the acquirer keeps for serving DONE Total merchant service charge EUR 0.91, so the merchant receives EUR DONE Merchant fee split may dispute a settlement ACTIVE A merchant who does not understand the fee split may dispute a settlement that is EUR 0.91 short, so the settlement report must show the gross amount, each fee and the net amount.

Key points of this lesson, in order.

0:00 / 3:11 Step 1 of 5

Payment Processors, Fees and How They Are Shared

Card Payments Deep Dive, Lesson 6 of 7, Narration 3:11, D08 Cards and alternative payments

Acquirer markupAuthorisationInterchange

What you will learn

Your objective. By the end of this lesson, you will be able to explain payment processors, fees and how they are shared. A payment processor is a company that runs the technology that moves card transactions between the parties, and most banks use a processor rather than building the whole system themselves.

Why it matters. Fees create risks and design questions that a business analyst and a product owner must handle explicitly.

Chapter objective: From card types to clearing and settlement

Key learning points

  • Payment processor
  • Payment gateway
  • Acquirer markup
  • Total merchant service charge
  • Merchant who does not understand

Key terms

Acquirer markup: The margin an acquirer adds to interchange and scheme fees when pricing merchant services. It covers the acquirer operating costs, risk and profit.

Authorisation: Approval by the issuer for a card transaction to proceed, confirming the card is valid and funds or credit are available.

Interchange: A fee paid by the acquirer to the issuer for each card transaction, set by the card scheme. It compensates the issuer for handling the transaction, funding the interest free period and managing fraud...

Payment flow diagram showing Payment Processors, Fees and How They Are Shared.

Insights and practice scenarios

Worked insights and practice scenarios for this lesson. Each one is a reusable PaymentForge case, so the same case may appear in more than one lesson.

Practise this lesson

Exercise

Work out what the beneficiary receives for a EUR 120 payment under OUR, SHA and BEN.

Use the charge arrangement rules in this lesson and the correspondent and beneficiary bank fees named in the lesson.

  1. What to do. Calculate the amount credited under each of the three arrangements and state who pays each fee.

Correct result. Under OUR the sender pays all charges and the beneficiary receives the full amount. Under SHA the sender pays the sending charges and the beneficiary pays the receiving charges. Under BEN the beneficiary pays all charges and receives the amount less all fees.

Why. The charge arrangement decides who pays and how much arrives. A customer who was promised the full amount and receives less will complain, and the complaint lands on the analyst.

Check your understanding

Practice question

Which of the following best describes payment processors, fees and how they are shared?

Takeaway and next step

What to remember

A payment gateway is the online front door that collects card details from a checkout page, encrypts them and passes them to the acquirer processor, so the merchant never touches the raw card number.

Follow EUR 120 through every stage, from instruction to beneficiary credit, and note where it can stop.

Open the Payment Lifecycle Simulator →

Builds on ch31, Interchange and Scheme Fees. This lesson shows how the processor splits the fees and who earns what; the interchange definition is in ch31.

Transcript and full text

Show transcript

A payment processor is a company that runs the technology that moves card transactions between the parties, and most banks use a processor rather than building the whole system themselves. An issuer processor runs the card management system, the authorisation engine and the statement production for the issuing bank, so it decides in milliseconds whether a transaction is approved. An acquirer processor runs the merchant onboarding, the terminal and gateway connections and the clearing file production for the acquiring bank. A payment gateway is the online front door that collects card details from a checkout page, encrypts them and passes them to the acquirer processor, so the merchant never touches the raw card number. Card fees are built from three parts, and each part goes to a different party. Interchange is the fee the acquirer pays to the issuer for each transaction, and it is the largest part, because it compensates the issuer for the credit risk, the fraud risk and the cost of running the card account. The scheme fee goes to the card scheme for running the network, setting the rules and providing the clearing service, and it is usually a small fixed amount plus a tiny percentage. The acquirer markup is the margin the acquirer keeps for serving the merchant, providing the terminal or gateway, and taking the merchant risk. Together, the three parts make up the merchant service charge that the merchant pays on every card sale. The EUR 120 online purchase shows how the fees split in practice. Suppose the interchange rate is 0.30 percent, which is EUR 0.36, the scheme fee is EUR 0.05 plus 0.02 percent, which is about EUR 0.07, and the acquirer markup is 0.40 percent, which is EUR 0.48. The total merchant service charge is EUR 0.91, so the merchant receives EUR 119.09 from a EUR 120 sale. The issuer keeps EUR 0.36, the scheme keeps EUR 0.07, and the acquirer keeps EUR 0.48. These rates are illustrative, because real rates depend on the card type, the channel and the country, and regulated consumer debit interchange in Europe is capped, which is why a debit purchase costs the merchant less than a credit purchase of the same amount. Fees create risks and design questions that a business analyst and a product owner must handle explicitly. A merchant who does not understand the fee split may dispute a settlement that is EUR 0.91 short, so the settlement report must show the gross amount, each fee and the net amount. A product owner should consider whether the merchant is charged a blended rate, which is one simple rate for all cards, or an interchange plus rate, which passes through the real cost of each card type, because the choice changes the merchant bill and the sales conversation. Testing must reconcile a full day of transactions to the cent, because a rounding error of one cent on a EUR 120 sale becomes a large difference across ten thousand sales, and finance teams will not accept a settlement file that does not balance. Worked example with numbers: the EUR 120 online purchase splits into three fees. The interchange rate is 0.30 percent, which is EUR 0.36, and it goes to the issuer, Meridian Bank, because the issuer carries the credit risk and the fraud risk. The scheme fee is EUR 0.05 plus 0.02 percent, which is about EUR 0.07, and it goes to the scheme for running the network. The acquirer markup is 0.40 percent, which is EUR 0.48, and it goes to Harbour Bank for running the merchant service. The merchant receives EUR 120 less EUR 0.91, which is EUR 119.09, and the settlement report must show the gross amount, each fee and the net amount, so that the merchant can reconcile. Failure and recovery: fees fail when the merchant does not understand the split, and the failure shows up as a disputed settlement. A merchant who expects EUR 120 and receives EUR 119.09 may raise a dispute, and the acquirer must show the settlement report with the interchange, the scheme fee and the markup, so that the merchant can see where the EUR 0.91 went. If the interchange rate changes, because the card is a commercial card instead of a consumer card, the fee can rise sharply, and the merchant must be told before the change takes effect, not after. The recovery for a fee dispute is a clear settlement report and a rate card that the merchant can check, because a fee that cannot be explained cannot be defended. For a business analyst, product owner or subject matter expert, the fee requirement must state the three parts, interchange, scheme fee and acquirer markup, and must state who receives each one and why. The requirement must also state the EU and UK caps, 0.2 percent for debit and 0.3 percent for credit under Regulation (EU) 2015/751, because those caps decide the maximum interchange a merchant can be charged. The test pack must include a consumer card, a commercial card, and a card from outside the EU, because each one carries a different interchange rate, and a test that only covers a consumer card will miss the fee that surprises the merchant. Source: Regulation (EU) 2015/751; Visa and Mastercard interchange guides; last reviewed 7 November 2026.

A payment processor is a company that runs the technology that moves card transactions between the parties, and most banks use a processor rather than building the whole system themselves. An issuer processor runs the card management system, the authorisation engine and the statement production for the issuing bank, so it decides in milliseconds whether a transaction is approved. An acquirer processor runs the merchant onboarding, the terminal and gateway connections and the clearing file production for the acquiring bank. A payment gateway is the online front door that collects card details from a checkout page, encrypts them and passes them to the acquirer processor, so the merchant never touches the raw card number.

Card fees are built from three parts, and each part goes to a different party. Interchange is the fee the acquirer pays to the issuer for each transaction, and it is the largest part, because it compensates the issuer for the credit risk, the fraud risk and the cost of running the card account. The scheme fee goes to the card scheme for running the network, setting the rules and providing the clearing service, and it is usually a small fixed amount plus a tiny percentage. The acquirer markup is the margin the acquirer keeps for serving the merchant, providing the terminal or gateway, and taking the merchant risk. Together, the three parts make up the merchant service charge that the merchant pays on every card sale.

The EUR 120 online purchase shows how the fees split in practice. Suppose the interchange rate is 0.30 percent, which is EUR 0.36, the scheme fee is EUR 0.05 plus 0.02 percent, which is about EUR 0.07, and the acquirer markup is 0.40 percent, which is EUR 0.48. The total merchant service charge is EUR 0.91, so the merchant receives EUR 119.09 from a EUR 120 sale. The issuer keeps EUR 0.36, the scheme keeps EUR 0.07, and the acquirer keeps EUR 0.48. These rates are illustrative, because real rates depend on the card type, the channel and the country, and regulated consumer debit interchange in Europe is capped, which is why a debit purchase costs the merchant less than a credit purchase of the same amount.

Fees create risks and design questions that a business analyst and a product owner must handle explicitly. A merchant who does not understand the fee split may dispute a settlement that is EUR 0.91 short, so the settlement report must show the gross amount, each fee and the net amount. A product owner should consider whether the merchant is charged a blended rate, which is one simple rate for all cards, or an interchange plus rate, which passes through the real cost of each card type, because the choice changes the merchant bill and the sales conversation. Testing must reconcile a full day of transactions to the cent, because a rounding error of one cent on a EUR 120 sale becomes a large difference across ten thousand sales, and finance teams will not accept a settlement file that does not balance.

Worked example with numbers: the EUR 120 online purchase splits into three fees. The interchange rate is 0.30 percent, which is EUR 0.36, and it goes to the issuer, Meridian Bank, because the issuer carries the credit risk and the fraud risk. The scheme fee is EUR 0.05 plus 0.02 percent, which is about EUR 0.07, and it goes to the scheme for running the network. The acquirer markup is 0.40 percent, which is EUR 0.48, and it goes to Harbour Bank for running the merchant service. The merchant receives EUR 120 less EUR 0.91, which is EUR 119.09, and the settlement report must show the gross amount, each fee and the net amount, so that the merchant can reconcile.

Failure and recovery: fees fail when the merchant does not understand the split, and the failure shows up as a disputed settlement. A merchant who expects EUR 120 and receives EUR 119.09 may raise a dispute, and the acquirer must show the settlement report with the interchange, the scheme fee and the markup, so that the merchant can see where the EUR 0.91 went. If the interchange rate changes, because the card is a commercial card instead of a consumer card, the fee can rise sharply, and the merchant must be told before the change takes effect, not after. The recovery for a fee dispute is a clear settlement report and a rate card that the merchant can check, because a fee that cannot be explained cannot be defended.

For a business analyst, product owner or subject matter expert, the fee requirement must state the three parts, interchange, scheme fee and acquirer markup, and must state who receives each one and why. The requirement must also state the EU and UK caps, 0.2 percent for debit and 0.3 percent for credit under Regulation (EU) 2015/751, because those caps decide the maximum interchange a merchant can be charged. The test pack must include a consumer card, a commercial card, and a card from outside the EU, because each one carries a different interchange rate, and a test that only covers a consumer card will miss the fee that surprises the merchant. Source: Regulation (EU) 2015/751; Visa and Mastercard interchange guides; last reviewed 7 November 2026.

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