Cross-border investigations

What You Can Do After This Chapter

Learning objective. Learner runs a cross-border investigation for each of the ten failure types, from a missing MT103 and a missing MT202 COV to a duplicate payment, a compliance hold and a charges discrepancy. Learner explains the serial versus cover split, the messages used at each step, and how a recall, a cancellation and a return of funds differ.

Practical assessment. Learner receives a case where a customer payment arrived but the MT202 COV did not, then traces both legs, identifies where the cover stopped, and drafts the investigation messages and the customer update. Learner also handles a charges discrepancy and a duplicate payment case.

Expected deliverables.

• Investigation playbook for ten failure types
• Missing MT202 COV case note
• Charges discrepancy worked example
• Recall versus cancellation comparison table

Completion criterion. Learner traces the missing cover correctly, identifies the break point, drafts the right investigation messages, and explains the recall, cancellation and return differences.